1. Return & Refund Policy

At FLINTA, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item in accordance with the policy below.

1. Return Period

We accept eligible returns within 90 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Clean and free from damage caused by use
• In the original packaging, where applicable
• Complete with all accessories, parts, manuals, and included items
• In a condition that allows the product to be resold

Items that have been used, installed, altered, damaged, or returned without the original components may not be eligible for a refund.

2. Items That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific considerations.

If a product is marked as non-returnable on its product page or at checkout, that restriction will apply unless the item is defective, damaged, or incorrect.

3. Returns for Change of Mind

If you simply change your mind or no longer want the product, you may request a return within 90 days of delivery, provided the item meets our return requirements.

For change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

Original shipping charges, if any, are generally non-refundable.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

5. How to Request a Return

Please contact us before sending any item back.

Do not send a return to the address shown on the original shipping package unless our customer service team has provided return instructions.

Once your return request is approved, we will provide the applicable return instructions and return address.

6. Return Shipping

For approved change-of-mind returns, the customer is generally responsible for return shipping costs.

If the return is due to an item being defective, damaged in transit, or incorrectly sent by us, we will review the situation and may provide an appropriate return shipping solution.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

The time required for a refund to appear may vary depending on your payment provider and location.

8. Partial or Reduced Refunds

A refund may be reduced or declined if an item is returned in a condition that does not meet our return requirements, including products that show signs of use, damage, missing parts, or significant deterioration in resaleable condition.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please first check with your bank or payment provider.

If the refund still does not appear, please contact us at the email address listed on our Contact Information page.

10. Consumer Rights

Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.

Where local consumer protection laws provide additional rights, those rights will continue to apply.

For customers in certain jurisdictions, including the European Economic Area, additional statutory cancellation, withdrawal, warranty, or conformity rights may apply.

11. Contact Us

For questions regarding returns or refunds, please contact our customer service team using the contact information provided on our Contact Information page.